Return and Refund Policy for THC Fryd Extracts Cartridges Online

Thank you for choosing ThcFrydExtracts™ for your vaping needs. Our commitment is to provide you with high-quality products and excellent customer service. Please read the following Return and Refund Policy carefully before making a purchase. By ordering from ThcFrydExtracts™, you agree to the terms outlined below:

1. Returns

1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer service within 7 days of receiving your order. We will provide you with instructions on how to return the item. Once the returned product is received and inspected, we will issue a replacement or refund, including any applicable shipping costs.

1.2 Incorrect Item Received: If you receive an item different from what you ordered, please contact our customer service within 7 days of receiving your order. We will arrange for the correct item to be sent to you, and we will cover any associated shipping costs.

1.3 Unused and Unopened Products: Unfortunately, we cannot accept returns for products that have been opened or used due to the nature of our products. If you have concerns about a product, please contact our customer service team for assistance before opening the packaging.

2. Refunds

2.1 Refund Eligibility: Refunds will be considered for damaged, defective, or incorrect items as outlined in Section 1. Refunds are not available for opened or used products.

2.2 Refund Process: To initiate a refund, please contact our customer service team within 7 days of receiving your order. Provide a detailed explanation of the issue along with any supporting evidence, such as photographs. Once your request is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

2.3 Shipping Costs: If a refund is issued, we will also refund the original shipping costs paid at the time of purchase. However, the customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item).

3. Cancellations

3.1 Order Cancellation: Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer service team immediately. Once an order has been shipped, it cannot be canceled, and the return process must be initiated.

4. Contact Information

For any inquiries regarding returns, refunds, or other concerns, please contact our customer service team:

Email: [email protected]

Note: This Return and Refund Policy is subject to change without notice. It is the responsibility of the customer to review the policy before making a purchase.